Melissa Michael

1473 Bowers Store Road, Siler City NC 27344-9399
(919) 663-1063 email: [email protected]

Summary

Engineering professional with background in testing software and hardware for external customers and in-house benchmark development. Experienced in designing and executing tests for a variety of technologies and troubleshooting results. Proficient at quickly setting up different testing environments. Excellent at learning new technologies and determining the best way to test and display a given product’s features and performance. Flexible and able to change testing scenarios to meet clients’ changing needs. Self-starter who can learn anything.

Major Work Experience

Veritest (LionBridge)-Research Triangle 1997-2003

(formerly Ziff Davis Labs) Morrisville, NC 27560

Positions held:

- Tester 2000-2003

- Technician 1999-2000

- Distribution Coordinator 1998-1999

- Distribution Assistant 1997-1998

· Design and execute customer test plans and methodologies; find and reproduce issues and bugs. Analyze computer performance. Tests cover the spectrum from out-of-box experience, end-user usability, full functionality, compatibility with multiple operating systems and additional software and hardware, to customer specified environments, ad-hoc investigative testing and analysis, and regression testing.

· Set up hardware and software projects required for in-house beta testing and third party contract testing. Install and configure personal computers and servers with various releases of operating systems, software applications, and USB, serial, and parallel peripherals, PC cards, docking stations, controller cards, etc.

· Develop and perform in-house beta tests of Ziff Davis Media benchmarks including i-Bench (Lead Tester), Winstone, and WinBench.

· Write and coordinate detailed test reports for clients, and lab methodologies for intranet. Develop “How-to” documents for use by other testers.

· Keep daily spreadsheets and databases of test results and variances

· In Distribution, was responsible for fulfilling 400-1000 orders weekly; supervising one assistant and product purchasing as well as the historical archive; and all customer service by email, phone, and fax. Provided weekly reports and statistics from Oracle customer database, Access databases, and Excel spreadsheets.

Proficiencies

Operating Systems

· Windows 95 through XP

· Windows Server NT4 through .NET Enterprise

· Mac 8.6-10.2

· RedHat Linux 6.2-7.2

· RedHat Linux Server Advanced 7.2 and Professional 7.3

· Unix Server 7.1 through OpenUnix8

Software

Microsoft Office 97 through XP

Lotus Notes

Compaq Smart Start

Symantec NAV, Ghost, ACT!, Mobile Essentials, pcAnywhere

Citrix Winframe and Metaframe

Media Players – WMP, Quicktime, Real, Liquid Audio

Wildfile GoBack

CD burning – Nero, Roxio,

Digital Med

WebMark

Browsers – IE, Netscape, Opera, Safari

Hardware

SCSI and Array Controllers

Network Printers

Peripherals – scanner, digital camera, joystick, drive, docking station, port replicator

Internet appliances – i-opener, WebTV, i-phone

NICs and modems

KVM

Education

· 1986 BSEE University of Tennessee-Knoxville, cum laude, math minor

· 1982 National Merit Scholar, Oak Ridge High School

Additional work experience

OPC Northside Mental Health Clinic 1996-1997

Chapel Hill, NC 27516

Medical Transcriptionist

• Transcribed daily psychiatric evaluations for four doctors
• Maintained client database on Unicare system
• Read charts to evaluate medication administration
• Tracked new patient’s intake and patient hospital lab work

• Answered 10-line phone system for 30 clinicians
• Scheduled appointments and clinic screenings, organized copious paperwork
• Delegated crisis calls and crisis walk-ins

ISKCON of NC, Inc. 1986-1996

Hillsborough, NC 27278

• Office Manager--Typing, transcription, reception
• Fund-Raiser--Top fund-raiser 1989-1995
• Ministry Head--Newsletter publication, book sales and shipping, counseling
• Head Cook--Organized, managed, cooked, and served ten-course feasts for 20-500

Bristol Compressors Summer 1991

Bristol, VA.

• Assistant Machinist--Machined, cleaned, and sorted metal and plastic compressor parts

University of Tennessee School of Electrical Engineering 1985-1986

Knoxville, TN

• Research Assistant--Tested and reported several Plasma Lab projects

University of Tennessee School of Veterinary Medicine 1983-1984

Knoxville, TN

• Animal Care Technician--took blood, administered shots, cleaned cages of a variety of research animals; dealt with dead animals and operated incinerator