Melissa Michael

1473 Bowers Store Road, Siler City� NC� 27344-9399
� (919) 663-1063���� email: [email protected]

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Summary

Engineering professional with background in testing software and hardware for external customers and in-house benchmark development. Experienced in designing and executing tests for a variety of technologies and troubleshooting results. Proficient at quickly setting up different testing environments. Excellent at learning new technologies and determining the best way to test and display a given product�s features and performance. Flexible and able to change testing scenarios to meet clients� changing needs. Self-starter who can learn anything.

Major Work Experience

Veritest (LionBridge)-Research Triangle ����� 1997-2003

�(formerly Ziff Davis Labs) � Morrisville, NC 27560

Positions held:

- Tester� ������������������ 2000-2003

- Technician ������������������ 1999-2000

- Distribution Coordinator ������������������ 1998-1999

- Distribution Assistant ������������������ 1997-1998

� Design and execute customer test plans and methodologies; find and reproduce issues and bugs. Analyze computer performance. Tests cover the spectrum from out-of-box experience, end-user usability, full functionality, compatibility with multiple operating systems and additional software and hardware, to customer specified environments, ad-hoc investigative testing and analysis, and regression testing.

� Set up hardware and software projects required for in-house beta testing and third party contract testing.� Install and configure personal computers and servers with various releases of operating systems, software applications, and USB, serial, and parallel peripherals, PC cards, docking stations, controller cards, etc.

� Develop and perform in-house beta tests of Ziff Davis Media benchmarks including� i-Bench (Lead Tester), Winstone, and WinBench.

� Write and coordinate detailed test reports for clients, and lab methodologies for intranet. Develop �How-to� documents for use by other testers.

� Keep daily spreadsheets and databases of test results and variances

� In Distribution, was responsible for fulfilling 400-1000 orders weekly; supervising one assistant and product purchasing as well as the historical archive; and all customer service by email, phone, and fax. Provided weekly reports and statistics from Oracle customer database, Access databases, and Excel spreadsheets.

Proficiencies

Operating Systems

� Windows 95 through XP

� Windows Server NT4 through .NET Enterprise

� Mac 8.6-10.2

� RedHat Linux 6.2-7.2

� RedHat Linux Server Advanced 7.2 and Professional 7.3

� Unix Server 7.1 through OpenUnix8

Software

Microsoft Office 97 through XP

Lotus Notes

Compaq Smart Start

Symantec NAV, Ghost, ACT!, Mobile Essentials, pcAnywhere

Citrix Winframe and Metaframe

Media Players � WMP, Quicktime, Real, Liquid Audio

Wildfile GoBack

CD burning � Nero,� Roxio,

Digital Med

WebMark

Browsers � IE, Netscape, Opera, Safari

Hardware

SCSI and Array Controllers

Network Printers

Peripherals � scanner, digital camera, joystick, drive, docking station, port replicator

Internet appliances � i-opener, WebTV, i-phone

NICs and modems

KVM

Education

� 1986 BSEE� University of Tennessee-Knoxville, cum laude, math minor

� 1982 National Merit Scholar, Oak Ridge High School

Additional work experience

OPC Northside Mental Health Clinic ����� 1996-1997

� Chapel Hill, NC 27516

Medical Transcriptionist

• Transcribed daily psychiatric evaluations for four doctors
• Maintained client database on Unicare system
• Read charts to evaluate medication administration
• Tracked new patient�s intake and patient hospital lab work

• Answered 10-line phone system for 30 clinicians
• Scheduled appointments and clinic screenings, organized copious paperwork
• Delegated crisis calls and crisis walk-ins

�ISKCON of NC, Inc. 1986-1996

��� Hillsborough, NC 27278

• Office Manager--Typing, transcription, reception
• Fund-Raiser--Top fund-raiser 1989-1995
• Ministry Head--Newsletter publication, book sales and shipping, counseling
• Head Cook--Organized, managed, cooked, and served ten-course feasts for 20-500

�Bristol Compressors Summer 1991

����� Bristol, VA.

• Assistant Machinist--Machined, cleaned, and sorted metal and plastic compressor parts

University of Tennessee School of Electrical Engineering����� 1985-1986

��� Knoxville, TN

• Research Assistant--Tested and reported several Plasma Lab projects

University of Tennessee School of Veterinary Medicine����� 1983-1984

��� Knoxville, TN

• Animal Care Technician--took blood, administered shots, cleaned cages of a variety of research animals; dealt with dead animals and operated incinerator